Welcome Guest [Login] or [Sign Up]
Cart: 0 items worth $0.00
Welcome Guest [Login] or [Sign Up]
Policies

All prices on this website are in New Zealand Dollars

Organisation Name: C.R.Kennedy NZ Ltd
Head Office Address: 3 Hotunui Drive Mount Wellington
City: Auckland
Country: New Zealand
Phone: +64 (09) 276 3271
E-mail Contact: sales@crknz.co.nz
Web site: www.crkennedy.co.nz

Providing Visitors with Anonymous Access

You can access our Web site home page and browse our site without disclosing your personal data. Our principal areas of activity are photographic, audio visual, medical, security, survey, video editing and ophthalmic sales.

The services and links of our Web site

Our Web site does not enable our visitors to communicate with other visitors or to post information to be accessed by others. C.R.Kennedy NZ Ltd's website offers you our customers, links to other world wide web resources. C.R.Kennedy NZ Ltd is not responsible for the privacy practices or any content you may find on such sites. We do use cookies on our Web site. Cookies are pieces of information generated by a Web server and stored in the user's computer, ready for future access. Cookies are embedded in the HTML information flowing back and forth between the user's computer and the servers.

Cookies were implemented to allow user-side customization of Web information. We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.

Consumer feedback

If you feel at any time that we have failed to enforce any of the points listed above, please contact us via the details above with your concerns.

Automatic Collection of Information

We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations.

Shipping and Delivery Policy

We deliver products New Zealand wide using Courier Post. A flat rate of NZD $15.00 per order is charged.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within New Zealand.

All parcels will be delivered between 8.30am to 5.30pm to the provided address and will require a signature on receipt. Parcels cannot be left unattended. It is recommended you provide a work address for delivery if no one is home during business hours. If you have missed the delivery first time around, you will be contacted and will have to collect it from the advised location.

We do not offer direct pickup of your order from our despatch site.

Customer Service Policy

We are committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund Policy

Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do.

We will cover the cost of freight of returned items where the mistake has been ours. If you require the goods to be returned for refund due to one of the reasons allowed above, you need to contact us to arrange collection.

Privacy Policy

We are dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. We use cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from us only last while you're browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from us your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us on sales@crknz.co.nz

loader